Refunds for Digital Products
At Education Emporium, all of our products are supplied as digital PDF downloads. As these products are delivered instantly after purchase, they cannot be returned or exchanged.
Please read the product description carefully before completing your purchase to ensure it meets your needs.
Faulty or Defective Products
We take great care to ensure that all of our digital resources are of a high standard and function correctly. If you experience a problem with your purchase, such as:
- The file will not download.
- The PDF is corrupted or cannot be opened.
- Pages are missing or the product is incomplete.
- You receive the wrong file.
Please contact us within 30 days of your purchase at maureen-armstrong@hotmail.com with your order details and a description of the issue.
Where possible, we will first attempt to resolve the problem by providing a replacement file or correcting the issue. If we are unable to provide a working version of the product, you will be entitled to a full refund.
Non-refundable Circumstances
Refunds will not be issued in the following circumstances:
- You have changed your mind after purchasing.
- You purchased the wrong resource by mistake.
- The product is not suitable for your individual needs, where this was clear from the product description.
- You are unable to use the file due to software or device incompatibility that is not caused by a fault in the file itself.
Refund Processing
If your refund is approved, it will be processed to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Need help?
If you have any questions about your purchase or believe your digital product is faulty, please contact us at maureen-armstrong@hotmail.com . We are committed to resolving any issues as quickly as possible.